Managed IT Services
Co-Managed IT Services
Co-managed IT gives your internal IT team our tools, 24/7 coverage and senior engineers, while you keep control of your systems and priorities.
- A written responsibility split (who owns what)
- Shared service desk and ticketing, or overflow support
- 24/7 monitoring and after-hours response
Extra hands and expertise for your in-house IT team
Overview
Co-managed IT is for organisations that already have IT staff and want to keep them, but need more capacity, round-the-clock coverage or specialist skills than a small team can provide.
We agree in writing who does what. Your team keeps ownership of the relationships, the priorities and the work they do best; Techx4u takes on the rest, whether that is the overnight monitoring, the first-line service desk, patching, security operations or the project nobody has time for.
Your staff get access to the same monitoring, patching and documentation platform our engineers use, so both teams work from one set of tickets and one source of truth.
What is included
Everything in the engagement, in writing.
- A written responsibility split (who owns what)
- Shared service desk and ticketing, or overflow support
- 24/7 monitoring and after-hours response
- Patch management and endpoint management tooling
- Escalation to senior network, cloud and security engineers
- Project capacity for migrations and upgrades
- Holiday, sickness and leave cover
- Shared documentation and monthly reporting
What you get out of it
Outcomes you can hold us to.
- 01Your IT team focused on higher-value work
- 02Round-the-clock coverage without new hires
- 03Specialist skills on call when you need them
How co-managed IT works
We start with a short review of your environment, your team and the gaps you want filled. From that we write a responsibility matrix: for each area, such as the service desk, servers, Microsoft 365, networking and security, it says whether your team, Techx4u or both are responsible, and how work is handed over.
Day to day, tickets flow through one shared system. Your team can assign work to us, we escalate to them where local knowledge is needed, and a monthly review keeps the split right as your business changes.
Co-managed vs fully managed IT
With fully managed IT, Techx4u runs your IT end to end. With co-managed IT, your internal team stays in charge and we fill the gaps you choose. Many clients start co-managed and adjust the split over time; the contract allows the scope to grow or shrink.
Where this fits
Built for situations like yours.
Small IT team, big estate
One or two people cover everything. We take the monitoring, patching and routine tickets so they can work on projects.
No after-hours cover
Your team works office hours but the business does not. We watch systems overnight and at weekends and act on alerts.
Skills gaps
You need deep Azure, security or networking expertise occasionally, not full time. Our senior engineers are available when you need them.
Growth or a major project
A migration, office move or acquisition needs more people for a few months without permanent hires.
FAQ
Frequently asked questions
What are co-managed IT services?
Co-managed IT services are a partnership between your in-house IT team and an outside managed service provider. Your team keeps control and handles what it does best, while the provider supplies extra capacity, 24/7 coverage, tools and specialist skills for the areas you choose.
Will co-managed IT replace our IT staff?
No. Co-managed IT is designed to support your IT staff, not replace them. It takes routine and after-hours work off their plate and gives them senior engineers to escalate to.
Who decides what Techx4u handles?
You do. We agree a written responsibility matrix at the start, covering each area of your IT, and review it monthly. The split can change as your team or your needs change.
Does our team get access to your tools?
Yes. Your IT staff can use the same ticketing, monitoring, patching and documentation platform our engineers use, so both teams see the same information and work from one queue.
How is co-managed IT priced?
Co-managed IT is priced per user or per device per month for the areas we cover, with project work quoted separately at a fixed price. Because you only pay for the gaps we fill, it usually costs less than fully managed IT.
Ready to move on Co-Managed IT Services?
We will scope it against your actual environment, not a generic package, and give you a fixed price before any work starts.