Managed IT and server support
Server and infrastructure support for a client without in-house expertise
Hands-on server and repair work for a client whose own technical knowledge did not extend to the problem, delivered without the rush that usually accompanies remote support.
The situation
The client had server and infrastructure work that sat beyond their own technical depth. The common failure mode here is a provider who resolves the immediate ticket at speed and leaves the client no better informed than before.
What we did
- 1Worked through the server and infrastructure issues directly rather than handing back instructions for the client to attempt.
- 2Stayed with the client through each stage instead of closing at the first plausible resolution.
The outcome
- The work was completed, and the client was willing to recommend the team for technical, repair and server work generally rather than for that single job.
“Fantastic to work with. I would recommend them to anybody, from any country, for any technical services, repair work or server work. Their expertise goes far beyond mine. They helped every step of the way with no hesitation and no rushing.”
More work
Other case studies
- Managed ITManaged IT services keeping SPS operational through daily technical issues
- Managed ITManaged IT support for a Sri Lankan technology business
- Microsoft 365 administrationKeeping a healthcare provider's Microsoft 365 environment working
- Managed IT and system administrationSupporting a multi-site education provider's IT environment
- Web developmentWebsite development and ongoing support for a UAE real estate business
- Disaster recoveryRecovering a production Azure workload onto Hyper-V without downtime
- Integration and web deliveryAn API integration and an e-commerce site delivered in three days
- Technical documentationTechnical documentation for an engineering team
Have something similar to solve?
Describe the environment and the problem. We will tell you whether we have done it before, and what it would take.